kikriya Privacy Policy
This document clearly explains how your personal information is collected, what it is used for, and how it is kept secure.
kikriya ("we", "our") takes the privacy of its members very seriously. This privacy policy describes what information we collect from you when you use the kikriyaapp.cam website, how it is processed, and under what circumstances it may be shared with third parties. This policy operates together with our Terms and Conditions and both documents should be read together.
By registering or opening an account on this platform, you are considered to have given your consent to this privacy policy. If any changes are made to the policy, we will notify you by posting a notice on the website.
1. Information Collection and Identification
When you create an account at kikriya, make a deposit, or contact our support team, various types of information are collected automatically or directly through forms you submit.
1.1 What You Provide Directly
- Full name and date of birth
- Mobile number and email address
- Password and security questions
- Payment information (such as partial details of bKash, Nagad, Rocket, Upay or bank accounts)
- Details of documents submitted for identity verification
1.2 Automatically Collected Information
- IP address and device type
- Browser name and version
- Source of site visit (referral URL)
- Session duration and page navigation history
- Cookie and tracking token data
Important: kikriya never stores your full payment card number or OTP. When a transaction is completed through a payment gateway, only the transaction reference details remain in our system.
2. Purpose of Data Use
kikriya processes your information only for specific and lawful purposes. The table below lists the main purposes and their legal basis.
| Purpose | Type of Information | Basis |
|---|---|---|
| Account registration and verification | Name, date of birth, mobile, email | Contractual necessity |
| Deposit and withdrawal processing | Payment information | Contractual necessity |
| Identity verification and fraud prevention | Documents, IP address | Legal obligation |
| Providing customer support | Contact information, chat history | Legitimate interest |
| Sending relevant offers and notifications | Email, mobile number | Your consent |
| Platform security maintenance | Device information, session logs | Legitimate interest |
kikriya never sells your information to third parties or provides it commercially for advertising purposes.
3. Information Sharing and Disclosure
In certain circumstances, kikriya may share your information with the parties listed below.
3.1 Service Providers
Payment gateway operators (such as bKash, Nagad, Rocket, Upay and associated banks), cybersecurity providers, and technology service providers may receive limited information for specific tasks. These organisations process data according to our instructions and may not use it for their own purposes.
3.2 Legal Obligations
We may be required to provide relevant information to the appropriate authorities when required by a court order, government investigation, or applicable law. In such cases, we provide only the minimum information necessary.
3.3 Responsible Gambling Organisations
To uphold our responsible gaming policy, we may in some cases share data with relevant organisations — particularly when identifying self-exclusion requests or signs of excessive gambling.
Note: kikriya ensures applicable safeguards are in place for international data transfers and verifies whether adequate data protection frameworks exist in the recipient country.
4. Cookie and Tracking Technology
The kikriya website uses cookies and similar technologies to function properly and to improve your experience.
4.1 Essential Cookies
Without these, the website cannot function properly. Maintaining login sessions, CSRF protection, and form submission validation are the functions of this category of cookies. These cookies cannot be disabled.
4.2 Functional Cookies
These cookies are used to remember language preferences, account settings, and personalised adjustments. Some features may not work without them.
4.3 Analytics Cookies
Statistics are collected to understand which parts of the site are used most and where improvements are needed. This data is aggregated and anonymised.
Cookies can be controlled or deleted through your browser settings. However, disabling essential cookies will prevent you from logging into your account.
5. Data Security Measures
kikriya applies multiple technical and administrative measures to keep your information secure.
- SSL Encryption: All data exchanged between the website and your device is encrypted using SSL technology, preventing third parties from reading it.
- Password Hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.
- OTP Verification: Mobile OTP verification is mandatory for completing sensitive actions (such as withdrawal requests and password changes).
- Access Controls: Among kikriya's staff, only individuals in specific roles can access relevant user data.
- Regular Security Reviews: Regular audits are conducted to identify potential vulnerabilities and ensure system reliability.
- Data Backup: All critical information is regularly backed up to secure servers so it can be recovered after any technical failure.
However, no system on the internet is completely error-free. Keeping your account password confidential and not logging in from unfamiliar devices is your own responsibility.
6. Data Retention Period
kikriya retains your information only for as long as it is necessary for the purposes it was collected. Some information may be kept for a defined period even after an account is closed.
- Account Information: For as long as the account is active and, after closure, for the period required by applicable law.
- Transaction Records: Deposit and withdrawal history is retained for the period required by financial regulations.
- Support Chat History: Retained for a defined period for quality control and dispute resolution.
- Marketing Preferences: Deleted immediately upon withdrawal of consent.
Once the retention period ends, data is securely deleted or permanently anonymised.
7. Your Rights and Controls
As a kikriya user, you have certain important rights over your own information.
7.1 Right of Access
You may request to know what information we hold about you. Within a set timeframe, we will provide you with a summary of that information.
7.2 Right to Rectification
If any information in your account is incorrect or outdated, you may request that it be corrected.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
7.4 Withdrawal of Consent
Consent given for marketing communications may be withdrawn at any time. Contact the support team to do so.
7.5 Right to Object to Processing
If you have specific circumstances, you may object to any data processing carried out on the basis of legitimate interest.
To exercise any of the above rights, contact the kikriya support team via live chat or email. We review every request carefully and aim to respond as quickly as possible.
8. Protection of Minors
kikriya strictly does not accept registrations from anyone under the age of 21. Date of birth is verified at the time of registration, and any suspicious account may be asked for additional documents for identity verification. If any minor's information is collected or stored, it will be permanently deleted as soon as this comes to our attention and the associated account will be closed.
Only individuals aged 21 and above may open an account and participate in any casino or betting activity on this platform.
9. Third-Party Links and Services
The kikriya website does not contain links to external websites. However, third-party technologies such as payment gateways may be directly integrated into the platform. These organisations have their own privacy policies, which can be found on their respective websites.
kikriya is not responsible for the privacy practices of these third parties. However, we verify their security standards when selecting them.
10. Changes to the Policy
kikriya may update this privacy policy due to business needs, legal changes, or technical developments. For significant changes, we will:
- Post a clear notice on the website
- Notify you at your registered email address
- Display the date of the change at the top of the page
Continuing to use the platform after a change is considered acceptance of the updated policy. We recommend reading the policy carefully. To learn more about kikriya, visit our About Us page.
11. Contact and Complaints
If you have any questions, concerns, or requests regarding this privacy policy, contact the kikriya support team through the following:
Live Chat: Direct support is available through the live chat button on the website — 24/7, in Bengali and English.
Email: [email protected]
We take every complaint seriously and aim to respond as quickly as possible. Further support details can be found on our FAQ page.