kikriya Terms and Conditions

General Rules and Applicability

These terms and conditions ("Terms") constitute a legal agreement between kikriya ("Platform", "we") and its users ("you", "member"). By completing registration or beginning to use the services on kikriya, you are considered to have automatically agreed to these Terms.

kikriya is an online gaming and betting platform that provides casino games, slots, live casino, and sports betting services for users in Bangladesh. Visit our about page to learn more about our platform.

1.1 Amendments to the Terms

kikriya reserves the right to modify or update these Terms at any time. Continued use of the platform after any amendment will be considered your acceptance of the updated Terms. We recommend visiting this page regularly.

1.2 Legal Jurisdiction

For any dispute regarding the interpretation or application of these Terms, both parties will first attempt to resolve it through discussion. If no resolution is reached through discussion, the matter will be handled through the appropriate process under applicable law.

Account Registration and Management

Creating a personal account is required to use kikriya's services. All information provided during registration must be accurate, complete, and up to date. Providing false or misleading information may result in account suspension or termination.

2.1 Eligibility Requirements

• You must be 21 years of age or older to open a kikriya account.
• Only one account is permitted per person. Creating multiple accounts under the same individual's name is prohibited.
• The mobile number and email address provided when creating an account must be active and belong to you.
• Users are solely responsible for being aware of the applicable laws regarding online gaming in their own area.

2.2 Account Security

You are responsible for keeping your login credentials, password, and OTP confidential. Any unauthorized use of your account must be reported to the kikriya support team immediately. Giving a third party access to your account or transferring your account is strictly prohibited.

2.3 Identity Verification

kikriya may request completion of an identity verification (KYC) process at any time if needed. Withdrawals and other services may be temporarily limited until verification is complete.

Financial Transactions and Payment Policy

kikriya supports deposits and withdrawals through established mobile banking and banking channels in Bangladesh. All transactions are completed in Bangladeshi Taka (৳).

3.1 Deposits

The following methods are available for deposits at kikriya: bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank). The minimum deposit amount is ৳200, which applies equally to all methods.

3.2 Withdrawals

The same methods are available for withdrawals — bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour.

Transaction Type	Minimum Amount	Methods
Deposit	৳200	bKash, Nagad, Rocket, Upay, Bank Transfer
Withdrawal	৳800	bKash, Nagad, Rocket, Upay, Bank Transfer

3.3 Transaction Responsibility

kikriya is not responsible for failed or delayed transactions caused by incorrect information provided by the user. For issues arising from the user's payment app or bank during payment processing, the user must contact the relevant service provider directly.

Bonuses and Promotional Offers

kikriya's bonuses and promotional offers are provided under specific conditions. Accepting a bonus automatically makes the associated terms and conditions applicable.

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. Before withdrawing this bonus, the bonus amount must be wagered 10 times.

Example: Depositing ৳1,000 will add ৳1,500 as a bonus, bringing the total balance to ৳2,500. To withdraw the bonus funds, a total wager of ৳1,500 × 10 = ৳15,000 must be completed.

4.2 General Bonus Terms

• Bonus benefits apply to one account only — the same person, device, or IP address cannot claim a bonus more than once.
• If wagering is not completed within the specified time limit, the bonus will be cancelled.
• Bonus funds cannot be transferred to another account.
• kikriya reserves the right to modify, suspend, or withdraw bonus offers.
• In cases of promotion abuse or violation of bonus terms, the bonus and any associated winnings may be cancelled.

4.3 VIP Cashback

kikriya's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. A cashback rate is applied to weekly net losses at each tier: up to 0.3% for Bronze, 0.6% for Silver, 0.9% for Gold, and 1.2% for Platinum. Example: If a Gold member's net loss for the week is ৳20,000, a cashback of ৳20,000 × 0.9% = ৳180 applies.

Gaming Rules and Prohibited Activities

All gaming activities on kikriya are conducted on a principle of fairness and transparency. Every member is required to follow this principle.

5.1 General Gaming Rules

• Each game has its own rules. It is the user's responsibility to read the relevant rules before starting a game.
• If a game is interrupted due to a technical error or connectivity issue, kikriya will make a decision in accordance with the applicable policy.
• Any complaint about a game result must be reported to support within 24 hours of the game being completed.

5.2 Prohibited Activities

The following activities are strictly prohibited on the kikriya platform:

• Using any software, bots, automation tools, or unfair methods to operate games.
• Intentionally exploiting system vulnerabilities or technical errors.
• Using the platform for money laundering or transactions involving illegal funds.
• Attempting to collect another user's account information or gain unauthorized access.
• Attempting to influence other users or kikriya staff through threats, harassment, or inappropriate behaviour.

Personal Information and Privacy

kikriya places the highest importance on protecting users' personal information. Details on how information provided during registration is collected, stored, and used can be found in our Privacy Policy.

6.1 Purpose of Data Use

• Collecting information necessary for account verification and management.
• Processing transactions and operating anti-fraud measures.
• Notifying users about kikriya's bonuses, promotions, and service updates.
• Improving platform quality and enhancing the user experience.

6.2 SSL Security

All transactions and data transfers on kikriya are secured through SSL encryption. Users' financial and personal information is not sold or transferred to third parties.

Responsible Gaming Commitment

kikriya believes that gaming is a form of entertainment, and it is important for every member to stay aware so it does not have a negative impact. kikriya encourages everyone to follow the guidelines on responsible gaming.

7.1 Member Responsibilities

• Only play with money that you can afford to lose without it affecting your daily life.
• Treat gaming as entertainment, not as a source of income.
• Set limits on your time and spending, and stick to them.
• If you feel stressed or anxious about gaming, take a break and seek help if needed.

7.2 kikriya's Initiatives

kikriya offers users deposit limits, session time limits, and self-exclusion options. Contact the support team to use these features. kikriya's 24/7 live chat and email support are available in both Bengali and English.

Disclaimer and Limitation of Liability

kikriya always strives to maintain the quality of its services. However, kikriya will not be held liable in the following situations:

• Loss caused by disruptions to internet connectivity or third-party services.
• Unexpected technical issues or unavailability during server maintenance.
• Transaction failures arising from issues with the user's own device or network.
• Errors in software from third-party game providers.

8.1 Service Changes

kikriya reserves the right to modify its services, game catalogue, or platform features at any time. We will make reasonable efforts to notify members before any significant changes.

Contact and Complaint Resolution

If you have any questions about these Terms or any kikriya service, please contact our support team. kikriya provides assistance in both Bengali and English via 24/7 live chat and email.

9.1 Complaint Process

If you have a complaint, first contact kikriya's support team with full details. The support team will acknowledge receipt of the complaint and work to resolve it as quickly as possible. Full details of our support service can be found on our FAQ page.

9.2 Email Contact

For written complaints, email us at: [email protected]