kikriya Responsible Gambling
Gambling should be a source of entertainment — not stress or harm. kikriya believes it is important for every player to stay in control. On this page we present the information and tools that will help you play responsibly and with awareness.
kikriya is for those aged 21 and above only
What Does Responsible Gambling Mean
Maintaining a balance between entertainment and control is the foundation of responsible gambling.
Online casino or sports betting is a familiar form of entertainment for many people. Whether you enjoy slots, live casino or cricket betting at kikriya, it should be a part of your fun — not a burden. Responsible gambling means: you decide in advance how much time and money you will spend, and you stick to that decision.
When someone repeatedly places bets to recover lost money, or neglects family and work because of gambling — it is no longer entertainment. kikriya wants every user to recognise this difference. Our Terms and Conditions create the framework that keeps gambling healthy and transparent.
If you ever feel you are losing control over your gambling, or someone close to you is in that situation — the advice and tools on this page will be useful. Read each section below and contact the kikriya support team if needed.
Set Your Own Limits
kikriya provides several tools to help you stay in full control of your gambling.
Deposit Limit
Set in advance the maximum amount you will deposit per day, per week or per month. Once a limit is set, it takes effect immediately.
Deposit ControlSession Time Limit
Set a limit on how long you play in one session. When the set time is up, the system will remind you to take a break.
Time ManagementLoss Limit
After losing a set amount, your account will be stopped automatically — making it easier to avoid bigger losses.
Loss ControlBreak Time
If you want to step away from gambling for a few days, activate a cooling-off period — from 24 hours up to several weeks.
Temporary BreakSelf-Exclusion
If you want to keep your account closed for a longer period, apply for self-exclusion. During this time, advertising and promotional communications will also stop.
Self-ExclusionTalk to the Support Team
To set any limit or activate self-exclusion, contact the kikriya 24/7 live chat support team — they will act quickly.
Direct SupportHow Self-Exclusion Works
Once self-exclusion is activated, you will no longer be able to log in to your kikriya account and requests to open a new account will not be accepted. This step is a strong way to keep yourself protected. To apply for self-exclusion:
- Let our support team know via live chat
- Or write in by email with the details
- State how long you want the exclusion to last
- The exclusion will be applied once your identity is confirmed
This information is kept completely confidential in accordance with our Privacy Policy.
Recognise the Warning Signs
If the following apply to you, gambling may be getting out of control.
Trying to recover lost money
If you find yourself thinking about increasing bets to make up for previous losses, this is a warning sign.
Withdrawing from family and work
If gambling is causing you to lose time and focus on family, friends or work, that is a concern.
Skipping sleep or meals
Giving up your health or daily routine for gambling is an important warning signal.
Betting with borrowed money
Spending money meant for essential expenses or debt repayments on betting means the situation is serious.
Hiding your gambling
Watch out if you find yourself tending to keep your gambling hidden from family or those close to you.
Feeling stress or anxiety
If you feel restless or anxious when not gambling, or find comfort only in gambling, it is time to seek help.
Where to Get Help
Asking for help when you cannot cope alone is not a weakness — it is a sign of awareness.
kikriya Live Chat
Our support team can speak in Bengali 24 hours a day, 7 days a week. Contact us right away about setting limits, self-exclusion or any concern.
Contact by Email
To discuss things in detail or to request self-exclusion in writing, email the kikriya support address. Email: [email protected] — a reply is usually sent within a few hours.
Family and Those Close to You
Tell the truth to someone you trust. Support from family or friends often opens the way to professional help. Speaking openly can ease the situation considerably.
Professional Advice
Mental health specialists, counsellors and therapists for gambling addiction are available in Bangladesh. Speaking regularly with a professional is the most effective approach in the long run.
Community Support
Hearing the experiences of those who have been through the same problem and come out the other side is inspiring. Support groups hold regular meetings — look for one in your area.
Some Tips for Healthy Play
Before playing at kikriya, set some rules for yourself. For example, decide you will spend a maximum of ৳500 on gambling per week and will not go beyond that under any circumstances. Do not just keep this limit in your head — set it on your account, so the system remembers even if you forget.
Before playing, ask yourself: "Am I about to play to escape stress, loneliness or worry?" If the answer is yes, it is better not to play at that moment. The difference between playing for entertainment and playing to escape a problem is subtle, but important.
Mobile gambling has made it easy to bet at any time. But playing late at night or just before sleep lowers the quality of your decisions. Keep a set time limit and close the app before going to bed.
Our FAQ page has answers to many questions about responsible gambling — particularly about setting limits and closing an account. You can also find help there.
If a family member expresses concern about your gambling, do not take it lightly. Someone else's perspective can often make your own habits clearer. Listen to them and go to the kikriya support team if needed.
kikriya's Commitment
We believe ensuring responsible gambling is not only the player's responsibility — it is ours too. So if a user's gambling pattern seems unusual, we reach out ourselves and impose limits on the account if necessary. kikriya wants every session to be safe and enjoyable.
Protection of Minors
If anyone under 18 lives in your home, use parental control software on your device and do not share your password. A kikriya account is completely personal — do not let anyone else in your family use it.
Questions About Responsible Gambling
Answers to the most frequently asked questions are given here.